Terms and conditions
General terms and conditions for design and marketing services.
1. Provider
[company name], registered office [address], company ID (IČO) [IČO], tax ID (DIČ) [DIČ], registered in [register], email info@malenea.com (the “provider” or “Malenea”). We provide services to businesses (B2B). These terms do not apply to consumers.
2. Subject
The provider offers services in brand identity, social media content, animation, photography and video, website design and ad campaign management (the “services”). The specific scope, deadlines and price are always stated in a written quote, which the client confirms by email or signature. Confirming the quote creates a contract of which these terms form part.
3. Prices and payments
Prices on the website are indicative and exclude VAT unless stated otherwise. The binding price is the one in the quote. One-off projects are paid with a 50% deposit when the quote is confirmed and the balance on delivery. Monthly services are invoiced in advance, always on the 1st day of the month. Invoices are due within 14 days. In case of late payment, the provider may suspend work and charge default interest as set out in the Slovak Commercial Code.
4. Client cooperation
The client supplies materials (logos, photos, texts, access) by the agreed deadline and is responsible for having the necessary rights to them. Delays in supplying materials move the provider's deadlines accordingly. The client sends feedback on designs in writing and in one batch; two rounds of revisions are included in the price, further rounds are charged at the hourly rate stated in the quote.
5. Delivery and copyright
The work is considered delivered when the final files are sent. Upon full payment, the client obtains an exclusive licence to use the work for the purposes stated in the quote, without territorial or time limits. Source files are handed over if agreed in the quote. The provider may show the work in its portfolio and references unless the parties agree otherwise in writing. Licences for fonts, third-party photos and music are governed by the terms of their providers; the provider only uses licences that allow commercial use.
6. Monthly services and termination
Monthly services (content, ads) are concluded for an indefinite period with a notice period of one calendar month, starting on the first day of the month following delivery of the notice. The client pays the ad budget directly to the advertising platforms; the provider is not responsible for their availability, changes to their rules or the business results of campaigns.
7. Liability
The provider is liable for damage caused by a breach of its obligations up to the price paid for the service in which the damage occurred. It is not liable for lost profits or for content that the client modifies after delivery.
8. Personal data and confidentiality
The processing of personal data is governed by the privacy policy. The parties keep confidential any business information of the other party learned during the cooperation.
9. Final provisions
Legal relations are governed by the laws of the Slovak Republic, in particular the Commercial Code and the Copyright Act. The parties will try to resolve disputes by agreement, otherwise the courts of the Slovak Republic have jurisdiction. The provider may change these terms; for concluded contracts, the version in effect when the quote was confirmed applies. In case of discrepancies between language versions, the Slovak version prevails.